“付費服務”和“免費服務”誰更好？

“付費服務”和“免費服務”誰更好？

丹奇 （七月三十日）

殺蟲的故事

德州氣候濕熱，容易衍生蟑螂。於是，我訂了殺蟲公司上門服務。但兩個月下來，蟑螂不見消滅，反而見長。於是，打電話給殺蟲公司投訴。並順勢取消他們的服務。

客服人員盡力挽留客戶，並問道“你為何要取消這項服務呢？我查了一下記錄，你可以每個月享受一次免費服務的， 但你似乎從來沒有用過我們的免費服務。”

我答道：“付費服務都不能解決問題，我還能指望免費服務嗎？”

客服啞然。

Pest Control Story

I ordered pest control service for our house. They came every month, but the cockroaches never extinguished after couple of months.I was mad and called their customer service to complain and cancel their service.

The customer service tried to keep me as their client. She asked me: “What makes you want to cancel our service? I checked the record, you use our free service once a month, but you it seems you never used it.”

I responded “If the PAID service doesn’t work, what’s the point to use FREE SERVICE?”

…….