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Thank you! So, here is a little issue we have in America today. Eh,there are currently about 250,000 people a year who are dying in our hospitals due to preventable death, and I am not talking about negligence. I am talking about little accidents. Right? eh, I am talking about the doctor in the morning not properly briefing the doctor for the evening. You know, I am talking about things, you know, we can't sue anybody. There is nothing we can see that is wrong. That's 250,000 preventable death every year. That's about 27/47th going down every single week.That was the equivalent to. The confusing thing is that we have the best doctors in the world,we have the most advanced technology in the world. Some of the medical equipments we have, the best in the world. The medicine we have, are the best in the world. So you start asking yourselves why are these things happening. The reason is not because of any of those things. The reasons are actually something vastly more simple, something very very human. 5% of hospital administrators are doctors. Most of them are number crunchers. Hospitals are run like businesses. Hospitals are run by the numbers, and the problem isn't the people who are giving the care, they are very highly trained, the problem is the way those people are cared for. Because what we've done we created culture in hospitals where people who are doing the caring aren't cared for, and so all the little preventable deaths happening because they don't feel like they are part of anything. They're just doing their jobs. They don't get along that well. There are not a lot common lottery, and the impact is death.
Right? Now I use this example because it is exaggerated, because the impact is so powerful, but the problem is the same in our own companies, right? which is we come to work and we are told you must care for your clients, you must care for your customers, you must make them focus of all you do. Yet, why aren't people who are managing us from the top caring about us?
Thank you! So, here is a little issue we have in America today. Eh,there are currently about 250,000 people a year who are dying in our hospitals due to preventable death, and I am not talking about negligence. I am talking about little accidents. Right? eh, I am talking about the doctor in the morning not properly briefing the doctor for the evening. You know, I am talking about things, you know, we can't sue anybody. There is nothing we can see that is wrong. That's 250,000 preventable death every year. That's about 27/47th going down every single week.That was the equivalent to. The confusing thing is that we have the best doctors in the world,we have the most advanced technology in the world. Some of the medical equipments we have, the best in the world. The medicine we have, are the best in the world. So you start asking yourselves why are these things happening. The reason is not because of any of those things. The reasons are actually something vastly more simple, something very very human. 5% of hospital administrators are doctors. Most of them are number crunchers. Hospitals are run like businesses. Hospitals are run by the numbers, and the problem isn't the people who are giving the care, they are very highly trained, the problem is the way those people are cared for. Because what we've done we created culture in hospitals where people who are doing the caring aren't cared for, and so all the little preventable deaths happening because they don't feel like they are part of anything. They're just doing their jobs. They don't get along that well. There are not a lot common lottery, and the impact is death.
Right? Now I use this example because it is exaggerated, because the impact is so powerful, but the problem is the same in our own companies, right? which is we come to work and we are told you must care for your clients, you must care for your customers, you must make them focus of all you do. Yet, why aren't people who are managing us from the top caring about us?
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