streamlining the management process...

streamlining the management process...

lets toss some ideas together, what can we do to streamlining the management process?

In our residents hand-guild, the first line in bold, it says, personal attention, professional service.

As I am one of the biggest private own landlord in this area, we are trying hard to strike the promise, emergency service within 4 hours, small non critical repairs within 24 hours, and major repairs within 48 hours of first call.

right now, we mainly communicate with tenants via phone, we avg about 4000 mins each month on calls, I had also setup google voice for service requests, which it translate then email me and txt to my foreman for service requests.

I had talk to few bigger complexes, many are switching to online service request, but such portals are very expensive for small landlords.

I been thinking about setup a website, but half of my tenants may not have online access or too old...

so how you guys handling these procedures?

所有跟帖： 

• 大家都有手機，做個手機app？ --百科-- ♀ (0 bytes) () 08/19/2012 postreply 20:23:04

• This is where OL coming in. 你們自己管理，管理費付給誰？還是不付管理費？ -sweetptt- ♂ (0 bytes) () 08/19/2012 postreply 20:28:58

• I think a website will help a lot, even if there are 1/3 of your -backchina888- ♂ (183 bytes) () 08/19/2012 postreply 20:44:26

• How to avoid turn-over and eviction? -向大洋- ♂ (123 bytes) () 08/19/2012 postreply 21:15:19

• not really. Time is very minimum. Rent loss is what is. -sweetptt- ♂ (744 bytes) () 08/19/2012 postreply 21:33:37

• 受教了 -向大洋- ♂ (0 bytes) () 08/19/2012 postreply 22:08:54

• 在辦公室設一個計算機給你的租客用，所有的request全部要求online，省了OL -SunshineInCA- ♀ (0 bytes) () 08/19/2012 postreply 21:26:46

• not really. I have many tenants who cannot read. -sweetptt- ♂ (0 bytes) () 08/19/2012 postreply 21:32:27

• 那你當翻譯好了，lol。 -SunshineInCA- ♀ (141 bytes) () 08/19/2012 postreply 21:35:17

• 在主城我的section 8還是不錯的大學畢業的。我們這裏把最差的居民都圈進某個衛星城。 -sweetptt- ♂ (197 bytes) () 08/19/2012 postreply 21:40:14

• 我想這個也是人以類聚，你那消費更便宜， 社區 -比花花還花- ♂ (134 bytes) () 08/20/2012 postreply 00:17:24

• 俺瞎想的， 這樣來做 -比花花還花- ♂ (492 bytes) () 08/20/2012 postreply 00:23:49