(1) Escow Co. can only following "approval letter instructions", please read the letter itself. Escow can 假傳聖旨。
(2) Even if what escow Co. said are quoted from the instructions, there are still other one/two parties, seller or seller+buyer agent. In order to make final deal, they may be willing to pay as long as the fees were written clearly who should pay on the accepted contract, though,in common, is voided by "short sale approval letter".