Readers\'digest.The emotional bank.

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I am reading a book of 7 habits. Found that the following piece of thought was intriguing.

The book: THE SEVEN HABITS OF HIGHLY EFFECTIVE PEOPLE
The author: Stephen R. Covey

The Emotional Bank Account

We all know what a financial bank account is. We make deposits into it and build up a reserve from which we can make withdrawals when we need to. An Emotional Bank Account is a metaphor that describes the amount of trust that's been built up in a relationship. It's the feeling of safeness you have with another human being.

If I make deposits into an Emotional Bank Account with you through courtesy, kindness, honesty, and keeping my commitments to you, I build up a reserve. Your trust toward me becomes higher, and I can call upon that trust many times if I need to. I can even make mistakes and that trust level, that emotional reserve, will compensate for it. My communication may not be clear, but you'll get my meaning anyway. You won't make me "an offender for a word." When the trust account is high, communication is easy, instant, and effective.

But if I have a habit of showing discourtesy, disrespect, cutting you off, overreacting, ignoring you, becoming arbitrary, betraying your trust, threatening you, or playing little tin god in your life, eventually my Emotional Bank Account is overdrawn. The trust level gets very low. Then what flexibility do I have?

None. I'm walking on mine fields. I have to be very careful of everything I say. I measure every word. It's tension city, memo heaven. It's protecting my backside, politicking. And many organizations are filled with it. Many families are filled with it. Many marriages are filled with it.

If a large reserve of trust is not sustained by continuing deposits, a marriage will deteriorate. Instead of rich, spontaneous understanding and communication, the situation becomes one of accommodation, where two people simply attempt to live independent life-styles in a fairly respectful and tolerant way. The relationship may further deteriorate to one of hostility and defensiveness. The "fight or flight" response creates verbal battles, slammed doors, refusal to talk, emotional withdrawal and self-pity. It may end up in a cold war at home, sustained only by children, sex, and social pressure, or image protection. Or it may end up in open warfare in the courts, where bitter ego-decimating legal battles can be carried on for years as people endlessly confess the sins of a former spouse.

And this is in the most intimate, the most potentially rich, joyful, satisfying and productive relationship possible between two people on this earth. The P/PC lighthouse is there; we can either break ourselves against it or we can use it as a guiding light.

Our most constant relationships, like marriage, require our most constant deposits. With continuing expectations, old deposits evaporate. If you suddenly run into an old high school friend you haven't seen for years, you can pick up right where you left off because the earlier deposits are still there. But your accounts with the people you interact with on a regular basis require more constant investment. There are sometimes automatic withdrawals in your daily interactions or in their perception of you that you don't even know about. This is especially true with teenagers in the home.

Suppose you have a teenage son and your normal conversation is something like, "Clean your room. Button your shirt. Turn down the radio. Go get a haircut. And don't forget to take out the garbage!" Over a period of time, the withdrawals far exceed the deposits.

Now, suppose this son is in the process of making some important decisions that will affect the rest of his life. But the trust level is so low and the communication process so closed, mechanical, and unsatisfying that he simply will not be open to your counsel. You may have the wisdom and the knowledge to help him, but because your account is so overdrawn, he will end up making his decisions from a short-range emotional perspective, which may well result in many negative long-range consequences.

You need a positive balance to communicate on these tender issues. What do you do?

What would happen if you started making deposits into the relationship? Maybe the opportunity comes up to do him a little kindness -- to bring home a magazine on skateboarding, if that's his interest, or just to walk up to him when he's working on a project and offer help. Perhaps you could invite him to go to a movie with you or take him out for some ice cream. Probably the most important deposit you could make would be just to listen, without judging or preaching or reading your own autobiography into what he says. Just listen and seek to understand. Let him feel your concern for him, your acceptance of him as a person.

He may not respond at first. He may even be suspicious. "What's Dad up to now? What technique is Mom trying on me this time?" But as those genuine deposits keep coming, they begin to add up. That overdrawn balance is shrinking.

Remember that quick fix is a mirage. Building and repairing relationships takes time. If you become impatient with this apparent lack of response of his seeming ingratitude, you may make huge withdrawals and undo all the good you've done. "After all we've done for you, the sacrifices we've made, how can you be so ungrateful? We try to be nice and you act like this. I can't believe it!

It's hard not to get impatient. It takes character to be proactive, to focus on your Circle of Influence, to nurture growing things, and not to "pull up the flowers to see how the roots are coming."

But there really is no quick fix. Building and repairing relationships are long-term investments.



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    I thought about this in the past,... -走馬讀人- 給 走馬讀人 發送悄悄話 走馬讀人 的博客首頁 (36 bytes) () 10/25/2009 postreply 08:53:33

    問候讀人胸。 -任我為- 給 任我為 發送悄悄話 任我為 的博客首頁 (173 bytes) () 10/25/2009 postreply 08:58:28

    Ha ha, you painted your self-portrait, post it pls. -走馬讀人- 給 走馬讀人 發送悄悄話 走馬讀人 的博客首頁 (29 bytes) () 10/25/2009 postreply 10:08:21

    This book was catching to me at first sight. -北京二號- 給 北京二號 發送悄悄話 北京二號 的博客首頁 (1680 bytes) () 10/25/2009 postreply 14:20:27

    回複:This book was catching to me at first sight. -blueswan- 給 blueswan 發送悄悄話 blueswan 的博客首頁 (106 bytes) () 10/25/2009 postreply 16:01:07

    謝謝北京二號的點評。 -任我為- 給 任我為 發送悄悄話 任我為 的博客首頁 (198 bytes) () 10/25/2009 postreply 16:45:35

    Thank you for sharing. -blueswan- 給 blueswan 發送悄悄話 blueswan 的博客首頁 (144 bytes) () 10/25/2009 postreply 15:59:32

    回複:Thank you for sharing. -任我為- 給 任我為 發送悄悄話 任我為 的博客首頁 (253 bytes) () 10/25/2009 postreply 16:53:49

    where I can get it? who is the author? is the book -taylor3- 給 taylor3 發送悄悄話 (26 bytes) () 10/25/2009 postreply 18:45:42

    The book: THE SEVEN HABITS OF HIGHLY EFFECTIVE PEOPLE The author -blueswan- 給 blueswan 發送悄悄話 blueswan 的博客首頁 (0 bytes) () 10/25/2009 postreply 21:56:37

    Thanks -taylor3- 給 taylor3 發送悄悄話 (0 bytes) () 10/26/2009 postreply 09:28:18

    Thank you for suggestion. -blueswan- 給 blueswan 發送悄悄話 blueswan 的博客首頁 (79 bytes) () 10/25/2009 postreply 21:55:39

    have we been educated that way in China (Lei Feng Spirit) -englishreader- 給 englishreader 發送悄悄話 (0 bytes) () 10/25/2009 postreply 17:05:13

    回複:Readers\'digest.The emotional bank. -梅石瑩玉- 給 梅石瑩玉 發送悄悄話 梅石瑩玉 的博客首頁 (69 bytes) () 10/25/2009 postreply 20:53:08

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