Yes, she doesn't have a strong British or American accent. I guess that's what your friend meant by neutral. And since she lived in Britain and worked for Goldman Sachs. That's probably why.
Though, one thing I want to say is that the video tells much more than her English. She is such an inspiring person, very down-to-earth, optimistic and very likeable and sincere. They are such rare qualities for a businesswoman. Sis, she reminds me of you actually, don't jump at it yet, maybe it's the last name, haha, gotcha!
On my part, I am so 墮落， 哈哈。I watched the last 4 episodes of House of Cards (a political thriller on netflix, 13 episodes for season 1) and finished it at 3am this morning. So now I am so sleepy and guilty. but the show is very good, Kevin Spacey can act! The story is also very intriguing.
