跟銀行打交道的經驗

加拿大房價這麽高，我尋思，回不去了，決定把那邊的銀行賬戶關掉。

給客服打電話。客服：I am afraid you have to go to your branch to close them...we can't close your account by phone.

給branch office counter clerk打電話：You must come to our branch to close them...no you can't close them by sending fax.

為了關帳號打個飛的也忒大發了。不死心，再給branch打電話：may I talk to the bank manager..

Bank manager: Ya, you can send a letter to me, I will close the account and mail you a check of the balance, my name is blablalba...you know our address? kool, ...

事兒就辦成了。

低級職員沒那麽大責任心，對policy一知半解，為了掩飾他們的不懂裝懂，跟你說話的語氣還非常affirmative，讓你信以為真，就不再去麻煩他們了。越過他們，找他們的頭頭。當然了，說我要找你們領導，別擺出要投訴的架勢，就說need to discuss other business，因為他們不是故意要刁難你。

美國這邊也是如此，call center的人不懂的時候也喜歡胡亂對付，十幾塊錢一小時的工作，對他們的期望不能太高。

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• 謝分享！ -林卡- ♀ (99 bytes) () 09/16/2011 postreply 14:13:35