今天收到Fedex的理賠支票

今天去開信箱，收到了Fedex對損壞丟失包裹的理賠支票。雖然為了一百塊都不到的索賠花這麽多時間打電話、寫信好像不值得，但是這是一種練習、鍛煉，因為理在我這邊。如果Fedex最終還是不給賠，至少我努力了。最後的解決也說明一個道理，凡事要靠自己爭取。

讀了這麽多英語，也試著寫了一些，這才是實用英語。生活在美國，要學的東西太多。

把英文信貼在這裏，留個備份。（退回來的錢夠我買回幾盒snacknation了:))

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Name

Address

 

October 26, 2020

 

Case #: xxxxxxxxx (case re-open)

Tracking/Pro#: xxxxxxxxxxxx (case re-open)

To Whom it May Concern:

Thanks very much to XXX, who re-opened my case today on October 26 when I made the phone call, providing the email that I can reach you.  I truly appreciate her help.

Kindly drafted below is my response to the Fedex letter dated October 9, 2020. The case number and tracking number are listed above for your attention.

Upon carefully reading Fedex letter, I completely disagree with the decision made by Fedex Cargo Claims Department, which accepts no liability of “damaged” package. I am writing to dispute the decision and request a full refund of my shipping fee and the lost package.

Here is the chain of the events I logged:

1. 1. On 9/12, I went to a local Fedex store in XXX, CA to send a package by ground shipping to XXX, WA.  A Fedex clerk received me, inspected the package, put some extra protection paper on the top of the box, and sealed the package.  I was told that the scheduled delivery date would be 9/17, as is also indicated on the receipt. I paid $XX for the shipping fee.
2. 2. On 9/17, the day it was scheduled to deliver, I found online that the status was pending, and it looked like that package was still in CA. So I made a call, and was told that the scheduled delivery date was postponed to that Saturday 9/19.
3. 3. On 9/19, the online status history showed no progress of the package, i.e. after a week, it was still in CA. I called Fedex, telling them that there were fruits in the box, and asked them if there was anything they could do to help me.  I was told that someone would call me, but nobody ever did.
4. 4. Early the following week, I saw the online scheduled delivery date postponed to 09/24, and then changed to 09/23 as the week progressed.
5. 5. On 09/23, when I checked again online, it said the package was not delivered but shown as “delivery exception”. The package was “damaged”!  I made an instant call to Fedex, advising them to “Just deliver it”. Unhappy as I was, I was willing to take some loss, thinking that even if the fruits were damaged, the non-perishable items should be still in good shape. By asking Fedex to deliver the package, I was willing to take the loss.
6. 6. But nobody heeded my request or took any action. In between, I made four calls, and nobody ever returned one call to me.
7. 7. Therefore, on 9/26, I had to file a claim to request a full refund at a total $xx (including the shipping fee) for the package.
8. 8.  On 10/17, I received a letter from Fedex, in which Fedex Cargo Claims denied my claim, stating that the “Liabilities Not Assumed”. Upon receiving the letter, I started to make phone calls to seek clarifications, but in vain.
9. 9. On 10/19, I managed to call in. I was received by an agent named Alisa, who asked for my contact phone number and told me that the claim agent on my case would call me back. As of today 10/26, I haven’t received a single call from any Fedex employee.
10. 10. On 10/22 and 10/23, I called calls to Fedex. Each time, I was put on hold for more than 40 minutes without being able to reach the agent.

As a frustrated customer in the delivery process, I am very disappointed with Fedex’s delivery service and customer service. Your denial of responsibility letter makes no sense at all, and it only upset me more.

It is my understanding that the moment I left the package at the care of the Fedex store and paid for the shipping fee, the business transaction was complete.  From that moment on, the package was totally out of my hands, but in the full possession of Fedex. I expected a well-established carrier like Fedex to deliver the package around the estimated delivery date. However the package was “damaged”, due to 6 days delay out of the possibility of being misplaced and mishandled (It was within CA for the first week without any move). Without the delay, the package won’t be possibly damaged. Now Fedex tried to deny any liability. I lost both the package and the shipping fee. What could justify this? If Fedex does not accept the liability, then who else should?  Do you really think a customer like me should just take the loss, along with the frustrations? As the customer, I paid Fedex for the service and the package was inspected and accepted by the Fedex employee, but was consequently declared as “damaged” without me having any clue as to what happened to the package.

Based on the above stated facts and reasoning, I have every reason to assume that Fedex take the full responsibility for the damaged and undelivered package.  Therefore, I am requesting a full refund of a total $xx for the claim, which consists of $xx estimated package value and $xx shipping fee.

I’ve attached the copy of the shipping receipt, as well as the confirmation information, which can also be found in my initial filing. If you need anything from me to help resolve this issue, I can be reached at the email: xxx.com, or cell phone number xxx-xx-xxxx. Being a loyal Fedex customer, I am looking forward to the settlement. Your attention and help would be greatly appreciated.

 

Sincerely yours,

XXX

另外他們的email地址不輕易給出，我發了好幾次被退回，最後都不知道是下麵哪一個發成功了，特此放在這裏。希望以後永遠不需要。

[e-mail] 

[e-mail] , [e-mail] 

[暖冬cool夏]

回複 '南山鬆' 的評論 : 是的，鬆鬆，其實是死馬當活馬醫的，就當是練英文。謝謝鬆鬆的肯定，再祝鬆鬆心情好，身體安康！

[南山鬆]

暖暖的申請理賠信件寫得真是專業，Fedex最後理賠也不錯。

[暖冬cool夏]

回複 '明秋' 的評論 : 謝謝明秋喜歡，我們互相交換有用的信息，也從你那裏得到很多種植的information的。祝新周快樂！

[明秋]

喜歡這篇，得保存一下。說得有理有據。每次都能學到很多。問好。

[暖冬cool夏]

回複 '每天一講' 的評論 : 一講早! 謝謝一講閱讀，範文談不上，估計每次的情況不同。我自己留個備份。謝謝一講，周日快樂!

[每天一講]

很好的範文，隻要依葫蘆畫瓢就可以寫出一份很不錯申賠文

[暖冬cool夏]

回複 '彩煙遊士' 的評論 : 遊士好，是的 要據理力爭的，否則人家就是草草了事。還要向遊士學習，有主業有副業，什麽都懂。謝謝遊士臨帖，周末快樂!

[暖冬cool夏]

回複 '蓬萊閣' 的評論 : 閣閣好! 估計Fedex處理claim的人都沒有看到這封信就理賠了，他們理虧啊:)) 謝謝閣閣的閱讀和誇讚，我就不謙虛地收下了:)) 閣閣啊，看到你在舒兄那裏的留言，我真佩服閣閣有才啊，後起之秀你當之無愧的。謝謝閣閣臨帖，今天忙了一天，累壞了。祝我們都有一個愉快的周末!

[彩煙遊士]

據理力爭，好樣的！暖冬厲害，向你學習！實用英語比口語難多了。

買瓶好酒吧！哈哈。

周末快樂！

[蓬萊閣]

暖冬把時間線梳理得很清晰，郵件寫得有理有據、不卑不亢。估計Fedex的工作人員讀完後會倒吸一口涼氣，心想：遇上個惹不起的主，必須趕緊賠款、息事寧人！^_^

[暖冬cool夏]

回複 'Once-always' 的評論 : Oncemm好! 沒關係的，其實真的不用每篇都看都留言，千萬不要有負擔。我有時也覺得自己花在網上的時間太多了。 Fedex最後理賠可能不是因為這封信，發了這篇博文後，留心了一下他們回複的時間，感覺好像不是這封信在起作用:))，本來就不應該不賠的。但是因為自己花了時間寫這封信，特此在這裏留個底。還是你說的好，寄兩盒snacknation來:)) 謝謝你的閱讀和這個最大號的點讚，我寫的時候，某人在邊上說，你平時寫這麽多亂七八糟的，這下考驗你英文的時候到了:) 就當自己在練習寫business letter:) 馬上又周末了，祝Oncemm周末快樂，玩得開心!

[Once-always]

暖mm，這兩天關注大選都沒看到你的博文。FedEx總算理賠了，太好了。本來他們也沒任何道理不理賠的。你的信寫得太專業了，有理有據，比律師函更勝一籌。我要給你點個最大號的讚！：）我覺得他們應該加倍給你賠償，最好親自寄兩盒snacknation. ：）））

[暖冬cool夏]

回複 'Sunny_SoCal' 的評論 : 陽光南加好! 是的，很多客服都不好，解決一個問題要打很多次電話，不同的人給你的答複不同，是很煩心的。當然啦，也有好的。謝謝陽光南加臨帖，先祝周末快樂!

[Sunny_SoCal]

謝謝grace和暖冬分享自己的經曆，跟customer service打電話是最煩人的了。。

[暖冬cool夏]

回複 'GraceX' 的評論 : 謝謝你啊，Grace,花時間給我寫這些，我們在現實生活中都會碰到這樣那樣的問題的，我們的經驗也可以傳給孩子們。有時候是賭一口氣，有些公司也是很扯皮的。很高興，你們全家一起，把問題解決了，我也碰到過車保險公司很糟糕，因為沒有證據不了了之的。
謝謝你告訴我要閉關一陣子啊，我也覺得自己花在城裏的時間太多了。向你學習，要自律呢。你好好休息，閉關修煉，不用惦記我，等待你回來。祝秋安，全家安康!

[GraceX]

忘了告訴一下了，我要閉關一段時間，過段時間再來讀你新的博文啊：））

[GraceX]

暖冬好，寫得有理有據。我估計Fedex對大多數可以不賠的都采取不賠的態度，直到有人據理力爭，它們就主動賠償了，這估計是不少大公司的降低賠償的手法。我老公曾經遇到過一次車禍，結果保險公司不賠，把責任都推到我們這一方，我們全家一起出動，我寫中文反駁書，把它們不賠償的理由一條條地反駁回去，我兒子幫我翻譯成英文，開始不理睬我們，我們就把信寄到上一級的管理層，並揚言，如果再不回複，我們就繼續上訴，直到打官司為止，後來，保險公司的經理馬上給我們打電話，我讓我老公不要接聽，一切的交流都通過書麵往來，因為我們這些移民一般英文不好，如果在短時間裏有什麽英文表達上的口誤會被對方作為反駁我們的證據，同時也不排除對方對有口音的外來移民的歧視，而且很多時候，這種交流是電話錄音的。而用書麵交流比較保險，甚至在寫信方麵，我們也許更能全麵周到，比大多數美國人都會寫，但寫信的內容一定要有證據，就像你的這封信，時間順序非常清晰。後來，車保險公司的上級領導馬上給我們賠禮道歉，並馬上把車禍的責任歸於了對方，並給了我們賠償。在美國，千萬不能軟弱，但“吵架”絕不是靠誰的聲音響，最關鍵的就是證據，所以證據是一切，有了證據，再去講理，收集證據是關鍵。

[暖冬cool夏]

回複 '亮亮媽媽' 的評論 : 亮亮媽媽好! 是的，估計他們的做法是先拒絕，如果你不接受呢再酌情考慮。不過電話是很不好打的，希望下次我們都不要再碰上。謝謝亮亮媽媽惦記我，祝秋安冬好!

[亮亮媽媽]

太好了。爭取一下還是很有必要的。