美文：Great Service Comes From The Heart（視頻）ZT
作者：Ken Blanchard and Barbara Glanz
A young man named Johnny had Downs Syndrome and worked as a grocery store bagger. He didn’t feel that he had much to offer other people – till he was inspired to go beyond bagging customer’s groceries.
Each day Johnny prepared and brought to work special notes for his customers and he’d put one on top of the last bag of groceries he filled. He’d smile at the customer and say, “I put a great saying in your bag. I hope it helps you have a good day. Thanks for coming in.”
An amazing thing happened in that grocery store: the line at Johnny’s checkout was three times longer than anybody else’s! The manager tried to get people to move to a shorter line so they could get on their way, but they all said: “That’s okay, we’ll wait. We want to be in Johnny’s line. We want to get his thought for the day!”
And Johnny’s influence didn’t stop there! Over the next couple of months others at the store started to follow Johnny’s example. When the Floral Department had a broken flower or an unused corsage instead of throwing it away they found an elderly woman or a little girl and pinned it on her.
The guys who worked on the shopping carts made sure that all the wheels on the carts really worked. Employees greeted customers with a smile and friendly words.
(This story is told in Simple Truths of Service: Inspired By Johnny the Bagger by Ken Blanchard and Barbara Glanz.)
