Be very firm (and extremely professional) but always leave a small door (i.e., a ray of hope) open for him to follow your path to resolve.
You don't want to escalate a conflict to much higher level which would not do you any good.
Be very firm (and extremely professional) but always leave a small door (i.e., a ray of hope) open for him to follow your path to resolve.
You don't want to escalate a conflict to much higher level which would not do you any good.