2 months ago, the bank which holdss my mortgage for 8 years sold the units to another bank. So I went to the new bank to pay last month bill, and gave them a coided check for electronic tranferring. And the two departments in the bank has no connection...
I called back on Tuesday, and they have no record. And yesterday I found money transferring from my bank account, and called again. The bank appologized to me.
