The idea about active listening is from a parenting book I own: Parent Effectiveness Training. It has two parts, one is on active listening and the other, effective talking.The principles apply to other kinds of relationships too, e.g. between friends, between hu*****and and wife, between boss and underling, etc.
It says parenting is the hardest job in the world, but it's a job we don't get trained on.So true! I need to finish the book, actually. I am so focused on the listening part that I was only "listening" to what the books says and didn't take further action to finish the whole book. haha.