Confident(自信): "The doctor's confidence gives me confidence."
Empathetic(同情): "The doctor tries to understand what I am feeling and experiencing, physically and emotionally, and communicates that understanding to me."
Humane(人道/體貼): "The doctor is caring, compassionate, and kind."
Personal(人性化): "The doctor is interested in me more than just as a patient, interacts with me, and remembers me as an individual."
Forthright(坦誠): "The doctor tells me what I need to know in plain language and in a forthright manner."
Respectful(尊重): "The doctor takes my input seriously and works with me."
Thorough(細致): "The doctor is conscientious and persistent."
有沒有注意到,這裏缺了一項最最最最重要的指標 ---- 醫術??
文章來源(2006年梅奧診所的一篇文章):
Patients’ Perspectives on Ideal Physician Behaviors
文中指出,雖然病人在尋找好醫生時總是把醫術放在第一位,但是大多病人實際上很難準確判斷醫生的醫術和能力。因此,他們往往用這7項指標作為醫術的替代指標,來衡量醫生的好壞。