fedex 把我的東西郵丟了， 怎麽辦？

我經常用fedex 郵產品。 我們這行都是用UPS或fedex的。 我八月底郵了一小箱貨，因為很近就用了feddex ground. 沒想到客戶前兩天打電話說沒收到。一查tracking number, 竟然離開了一個小城市後就沒下落了。給 fedex call, they ask me to claim loss $100 because I didn't buy insurance. my product value $8000 due its high precision. My product is not used for person and no one want it. Fedex already spend two days to research but still no clue. I want to write a complain to their CEO or related person to look for product for me more carefully.

any good suggestion? many thanks

所有跟帖： 

• 天!這麽貴的東西你也不買保險呀.我也用FEDEX,我們這個INDUSTRY也是用FEDEX的. -pretty_woman2- ♀ (96 bytes) () 10/01/2010 postreply 00:01:43

• 別著急。我在今年4月也遇到過丟貨。 -吳萌- ♀ (214 bytes) () 10/01/2010 postreply 06:50:37

• 我們也遇到過兩個月以後貨從歐洲轉了一圈給退回來的情況，在等等消息吧 -依韻- ♀ (0 bytes) () 10/01/2010 postreply 15:05:53

• Thank you for sharing! -pretty_woman2- ♀ (0 bytes) () 10/01/2010 postreply 17:39:24

• 謝謝三位的耐心回答， 心裏好受點了 -藍花瓷- ♀ (0 bytes) () 10/03/2010 postreply 21:43:28