fedex 把我的東西郵丟了， 怎麽辦？

我經常用fedex 郵產品。 我們這行都是用UPS或fedex的。 我八月底郵了一小箱貨，因為很近就用了feddex ground. 沒想到客戶前兩天打電話說沒收到。一查tracking number, 竟然離開了一個小城市後就沒下落了。給 fedex call, they ask me to claim loss $100 because I didn't buy insurance. my product value $8000 due its high precision. My product is not used for person and no one want it. Fedex already spend two days to research but still no clue. I want to write a complain to their CEO or related person to look for product for me more carefully.

any good suggestion? many thanks