Bravo! Truer words have rarely been said.

My take-aways:

1) Be tolerant and understanding; take initiatives to resolve differences and misunderstandings.
2) Be strategic in building workplace relationships, and be tactful in handling subtle workplace issues.
3) Be mindful of small/dubious wins and disguised criticisms, and be calculated in picking fights (sometimes it is necessary to concede a battle or two in order to win a war).