再加一條很重要的：
當矛盾激化時，也許有很醜陋的時刻，比方說他對你無根據的指責和謾罵。這時候一定要冷靜。
1。絕不當場還嘴。這樣會變成口水戰，你的水平馬上變成跟他一樣。
2。靜靜的聽完他要說的所有的話，如果有別人在場，說“It is getting personal, let's take it off line." 如果隻有你們兩個，馬上離開現場或掛掉電話。
3。within 24 hours, think through the whole thing and write down in an E-mail, send it to your boss.If you want, you can also copy his boss.
Usually, he will come and appologize under the pressure from management and be careful dealing with you ever since.
當矛盾激化時，也許有很醜陋的時刻，比方說他對你無根據的指責和謾罵。這時候一定要冷靜。
1。絕不當場還嘴。這樣會變成口水戰，你的水平馬上變成跟他一樣。
2。靜靜的聽完他要說的所有的話，如果有別人在場，說“It is getting personal, let's take it off line." 如果隻有你們兩個，馬上離開現場或掛掉電話。
3。within 24 hours, think through the whole thing and write down in an E-mail, send it to your boss.If you want, you can also copy his boss.
Usually, he will come and appologize under the pressure from management and be careful dealing with you ever since.
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