In my company

來源: oops_yz 於 2009-03-05 05:30:10 [] [舊帖] [給我悄悄話] 本文已被閱讀： 次 (194 bytes)
When tier I coulnd't solve the issue, it's esclated to tier II, then tier III.
Tier I are the people with only functional knowledge, tier II and tier III are people with more tech knowledge
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