How many chances does the dealer get to fix the vehicle?
Determining how many chances a dealer has to fix a defect is easy. Simply see if you pass either the four-times test, the serious-safety-hazard test or the 30-days test.
The law presumes you have given the manufacturer or authorized dealer a reasonable number of attempts to fix the defect if you pass one of these tests. The mileage requirements generally do not apply to TRVs.
Four-times test
If you have taken the vehicle to a dealership for repairs:
* two times for the same problem or defect within the first 12 months or 12,000 miles, whichever comes first, and
* twice more during the 12 months or 12,000 miles after the second repair attempt, and
* the problem is still not repaired
you pass the four-times test.
Serious-safety-hazard test
If you have taken the vehicle for repair of a serious safety hazard:
* once during the first 12 months or 12,000 miles, whichever comes first, and
* once more during the 12 months or 12,000 miles following the first repair attempt, and
* the problem is still not repaired
you pass the serious-safety-hazard test.
30-days test
If your vehicle has been out of service for repair because of problems covered by the warranty:
* for a total of 30 days or more, not necessarily all at one time, during the first 24 months or 24,000 miles, and
* there were two repair attempts during the first 12 months or 12,000 miles immediately after delivery, and
* a substantial problem still exists
you pass the 30-days test.
If a comparable loaner vehicle was provided while the vehicle was being repaired, that time does not count toward the 30 days.