Customer Complaints Summary
547 complaints closed with BBB in last 3 years | 162 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 56
Billing / Collection Issues 168
Delivery Issues 4
Guarantee / Warranty Issues 27
Problems with Product / Service 292
Total Closed Complaints 547
Additional Complaint Information
BBB files indicate a large volume and pattern of complaints for this business.
The majority of complaints are regarding lack of adequate coverage. Consumers feel mislead by sales representatives and in some case coverage maps that show coverage in their area. Attempts to troubleshoot the issue are generally unsuccessful and the consumer is responsible for cancellation fees (Wind tab) if they wish to terminate their agreement with Wind Mobile. Consumers have also advised our office regarding general customer service issues.
The company was advised of our concerns on September 24, 2013. They have failed to correct the underlying reason for the complaints.
- See more at: http://www.bbb.org/kitchener/business-reviews/cellular-telephone-service-and-supplies/wind-mobile-in-toronto-on-1208989/complaints#sthash.RXdstNvk.dpuf
547 complaints closed with BBB in last 3 years | 162 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising / Sales Issues 56
Billing / Collection Issues 168
Delivery Issues 4
Guarantee / Warranty Issues 27
Problems with Product / Service 292
Total Closed Complaints 547
Additional Complaint Information
BBB files indicate a large volume and pattern of complaints for this business.
The majority of complaints are regarding lack of adequate coverage. Consumers feel mislead by sales representatives and in some case coverage maps that show coverage in their area. Attempts to troubleshoot the issue are generally unsuccessful and the consumer is responsible for cancellation fees (Wind tab) if they wish to terminate their agreement with Wind Mobile. Consumers have also advised our office regarding general customer service issues.
The company was advised of our concerns on September 24, 2013. They have failed to correct the underlying reason for the complaints.
- See more at: http://www.bbb.org/kitchener/business-reviews/cellular-telephone-service-and-supplies/wind-mobile-in-toronto-on-1208989/complaints#sthash.RXdstNvk.dpuf
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