前幾天我的LG G4的手機突然停留在LIFE IS GOOD的啟動畫麵上,嚐試了撥電池,撥卡,反複試,偶爾能進入但很快就回到那個畫麵。
這個手機是去年1月份左右買,可能已經過保。趕緊通過LG CANADA網站上的在線聊天聯係客服,客服倒是見識多了,查了我的IMEI編號之後,就叫我過去寄去維修。下麵是部分內容
8:38 PM | Y ZHU: | yes. stuck in Life is Good screen |
8:38 PM | Anakin: | I see. That's the LG G4 Bootloop Issue and this needs to be serviced already. |
8:38 PM | Anakin: | LG is offering free repair for the G4, in warranty or not, that has the bootloop issue as long as there is no physical/water damage on the phone. You'll just need to send the phone to our service center for the repair. |
:44 PM | Anakin: | You'll need to send the phone to our service center in Markham, ON and the name of the service center there is FutureTel ON. |
8:44 PM | Anakin: | Their address is: 570 Alden Road, Unit 12, Markham, ON, L3R 8N5 |
8:44 PM | Anakin: | You need to remove any sim card or any SD Card that is attached on the phone. Ship the phone together with the battery and the back cover only. |
8:44 PM | Anakin: | You also need to include on a piece of paper all your contact information: name, address, phone number, email address. IMEI number and your current network provider |
8:44 PM | Anakin: | On the piece of paper, include also the code: "G4BOOT" |
8:45 PM | Anakin: | Just ship over the phone and once we received the phone, it will be 3-5 business days for the repair. |
8:45 PM | Y ZHU: | may I have your address? |
8:46 PM | Anakin: | Their address is: 570 Alden Road, Unit 12, Markham, ON, L3R 8N5 |
後來一查,原來是LG年前就曝出來的硬件問題。
http://forums.androidcentral.com/lg-g4/547864-lg-g4-stuck-boot-how-can-i-get-out-16.html
上麵的鏈接用戶留言達到16頁之多。
LG在2016年1月就承認問題並答應維修。
http://www.androidauthority.com/lg-admits-g4-bootloop-problem-hardware-fault-669603/
我的機器出問題比較遲,但最終還是來了。看來我是奧特了。
現在17年3月22號,AMAZON上賣$219,還有人買嗎?聽說是特定係列號(505)開始的就一定有這個問題。
LG G4 Unlocked Smartphone with 32GB $219
同樣類似價格還有:Samsung Galaxy J7 Prime $238 Xiaomi Redmi Note3 $210
其實LG走的路線有點像國貨,靠性價比取勝,當時LG2在市場上取得成功。沒想到LG4出了這檔子事。好像二線品牌,出了問題不見大家把它當作大新聞。
順便吐槽下CANADA POST,寄個二天抵達的快件(就一個手機),收費30加元。電子商務在加拿大的確不用做了。我再寄一二次就可以買一個新的了:=)
後話,我的郵件周四晚上寄走,周一傍晚才到。維修好後,周五就已經寄回來了。速度還是蠻快的。查看維修單,是更換了主板。
不過,我的數據全部被清掉了,微信曆史,各個程序保存的密碼等都消失或要重輸入。
還好,我的通訊錄、照片、郵件等都在GOOGLE上同步,沒有損失。