AZ §44-1377 Disclosure of restocking fee; enforcement; definition 明白規定,商家必須明確說明同時在店內清楚標示,如果您退貨,對方需要酌收 restock fee,對方才有權要求這筆費用. 因此在您的情況,如果您所簽署的任何合約中沒有提及這個部份,同時對方在店內也沒有標示這個資料,對方不能在您退貨時才告訴您對方要收取這個費用.
相關條文如下
A. A business in this state that charges a restocking fee on a product the business sells shall disclose the existence of the fee and the amount of the fee to a customer in accordance with this section.
B. If a business charges a restocking fee, the business shall do all of the following:
1. Disclose in any print advertising and promotional material, including a catalog, that a restocking fee may apply to the purchase of goods. The disclosure shall be printed in a clear and conspicuous manner in the advertising and promotional material.
2. Post a notice disclosing that a restocking fee may apply to the purchase of goods and where the customer may obtain the full restocking fee policy. The notice shall be clearly and conspicuously visible to the customer before purchase.
3. Disclose on the sales receipt in a conspicuous manner in type at least as large as the majority of the printed text on the receipt and in print that is clear and legible, both of the following:
(a) That a restocking fee may apply to the purchased good.
(b) Where the customer may obtain the full restocking fee policy.
4. At the point of purchase for a good on the web site of the business, disclose that a restocking fee may apply to the purchase of goods. The business must provide the full restocking fee policy on the web site. The disclosure prescribed by this paragraph shall be printed in a clear and conspicuous manner on the web site.
C. An act or practice in violation of this section is an unlawful practice under section 44-1522. The attorney general may investigate and take appropriate action as prescribed by chapter 10, article 7 of this title.
如果您確定對方沒有遵守上述的法規,您可以直接使用這個電話號碼求助 (找英文好一些的朋友幫您說明這個問題)
