We will provide the relevant documents subject to their availability = No, we don't have those documents.
We'll get back on your extra education credentials if needed = No, they are not needed.
A lawyer can never say never, because there is always possibility that something might happen, certain document actually was found, or your old degree might make a difference. I always say "possible but not probable". Think about winning lottery, it is possible if you buy a ticket, but not probable.
人要學會聽懂別人的話。我們在這裏已經告訴過你不用擔心了，你的律師也告訴過你了，你要是再糾纏下去就有點病態了。
