my recent experience with booking.com

I have similiar situation with Booking.com. On May 23, I reserved hotel in DC through booking.com, and 5 min later I called booking.com to ask if hotel let us 2 adults and 3 kids live in one room, booking.com checked hotel and told me hotel can not let us in one room, so booking.com customer service said he can cancelle the reserve free of charge since it is within 24h and so he cancelled and email me confirmation number too 5 min later. However hotel refuse to refund the charge and hotel said there is zero second free cancellation. we have to pay it even we will not go to that hotel. I called booking.com many times and every times booking.com confirmed me I will get refund. Finally I could not get refund, and foutunately booking.com refund me totally since I have all the email that booking.com claims I will get 100% refund. I finally get refund from booking.com after one month later and booking.com said they will bill to hotel and let hotel pay the charge. also I got additional 25 euro for "good will" money from booking.com.

I think hotel and booking have different policy. you need talk to booking.com.

 

所有跟帖： 

• Thank you very much for your experience sharing. -dyoud- ♂ (0 bytes) () 07/22/2016 postreply 11:10:45

• 你這是booking. com把自己的錢給你了,旅館賴賬了。旅館一般有一個房間多少人的規定。一般是二個人, -jin_yin_hua- ♂ (122 bytes) () 07/22/2016 postreply 11:22:15

• 你登記酒店時，不是問你幾個大人，幾個小孩及年齡，要幾個房間的嗎？ -goingplace- ♀ (0 bytes) () 07/22/2016 postreply 11:44:24

• 有的網站像priceline 不問。要看旅館的規定。 -jin_yin_hua- ♂ (0 bytes) () 07/22/2016 postreply 11:58:54

• 倆碼事兒。你是booking.com直接說不收fee，而你又是通過booking.com的服務 -像龜的兔子- ♀ (521 bytes) () 07/22/2016 postreply 11:44:54

• 我覺得是酒店自己的網頁規定的條列，LZ沒看清楚。 -goingplace- ♀ (0 bytes) () 07/22/2016 postreply 11:49:15

• 請幫我看看這裏 -dyoud- ♂ (0 bytes) () 07/22/2016 postreply 13:08:55

• 二個一樣的。定了以後取消,在到達七天外取消,付25%,7天之內,100%.不同的是用它的網站,有24小時的反悔期。 -jin_yin_hua- ♂ (0 bytes) () 07/22/2016 postreply 13:42:37