protective order process, depend on state law, usually involved three steps:
1. emergency protective order, issued by police or emergency personel, usually last 24-72 hours.
2. during the emergency waiting period, a person can petition for a temporary protective order, issued by a judge, based on probable cause, lasting 1-3 month, or until a court hearing was held.
3. permanent protective order, issued by a judge, after a hearing/trial.
What happened in your case, was that a judge previously did not order a temporary protective order. The judge decided that even if everything she said was true, there is no probable cause to warrant a protective order.
Had you provided us with this information, at least my answer would have been different.
