Could you teach some knowledge of law on this issue?

A big company has a policy that for the complaint with its service from customers, the company only accepts phone call (that is, refuse communications in e-mails and regular letters).

Personally think that such a policy is obvious discrimination to a specific group who has limited English level. The people in this group got bad service from this company, it is not possible for them to do complaint.

I feel confused for the law on this issue. The company openly says this policy. That means that it is legal. But is it really legal?

Could Old Cat and/or any experts help to clarify it? Thanks.

所有跟帖： 

• 不知道詳細事件的情況與這個公司為什麼有如此規定的原因,老貓無法回答您這個問題. -單身老貓- ♂ (0 bytes) () 10/13/2011 postreply 22:21:56

• Sorry, here I introduce more -Computerlearner- ♂ (427 bytes) () 10/13/2011 postreply 23:06:45

• how hard to make a phone call? -tank- ♂ (48 bytes) () 10/14/2011 postreply 14:17:09

• Thanks. But my topic is about the policy itself. -Computerlearner- ♂ (244 bytes) () 10/14/2011 postreply 18:11:56

• 您的問題其實有相當的難度. -單身老貓- ♂ (1342 bytes) () 10/15/2011 postreply 14:37:11

• Highly appreciate -Computerlearner- ♂ (116 bytes) () 10/15/2011 postreply 15:51:44

• That sound like the immigration service (USCIS). -playdoh2- ♂ (129 bytes) () 10/14/2011 postreply 08:16:28

• 回複：That sound like the immigration service (USCIS). -Computerlearner- ♂ (133 bytes) () 10/14/2011 postreply 18:24:41