Cell phone- stp, help

I ordered a new phone from T-Mobile two weeks ago, but I did not receive it. I called T-Mobile customer service, they said if the package was not sent back, I have to pay for it even if I did not receive it. The shipping is paid by T-Mobile, so I think they should be responsible for the delivery to the residence. What should I do? please help.

所有跟帖： 

• 當然是TM要負責, CS說的簡直是誣賴, 他們 -stp- ♂ (242 bytes) () 09/03/2004 postreply 13:50:24

• they have DHL tracking number, -leahfl- ♀ (303 bytes) () 09/03/2004 postreply 16:31:58

• 不管怎樣, 你沒受到就不應該負責任, TM應該找 -stp- ♂ (14 bytes) () 09/03/2004 postreply 21:51:06

• thanks -leahfl- ♀ (0 bytes) () 09/05/2004 postreply 13:57:47

• 他們就是這樣，沒收到他們的賬單，他們就罰款， -lyco- ♀ (28 bytes) () 09/04/2004 postreply 20:50:23

• 先看看銷售合約怎麽寫的。 -的經驗。。。。- ♀ (224 bytes) () 09/04/2004 postreply 08:12:28

• 一般來說，網上購物，賣方是不會負責運輸途中的風險的，除非你買 -的經驗。。。。- ♀ (6 bytes) () 09/05/2004 postreply 22:00:21