Somehow they lost his finger print, but nobody bothered to ask him to redo it. His case was held for months. Finally he called and was asked to redo the finger print. It was resolved very soon.
call them. my friend had exact same experience
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• Called service number 3 times, they all said my file was sent to -tainiule- ♂ (314 bytes) () 12/01/2008 postreply 11:02:53