Hello from Amazon.com. We are writing to let you know that we have blocked your seller account and ended your listings. You may no longer sell on our site. Any subsequent selling accounts that are opened will be closed as well. We took this action because it has come to our attention that your seller performance is significantly below our standards for sellers. Amazon sellers should maintain refund rates and negative feedback rates of less than 5% of orders, as well as A-to-z Guarantee rates of less than 0.5% of orders. The feedback, claims and/or refunds submitted to your seller account profile indicate that a number of buyers have been dissatisfied with the service you have provided. As per our Participation Agreement, Amazon.com reserves the right to close accounts that fall significantly below our standards. Your seller account will remain accessible to you. Please take steps to resolve your pending sales. Your funds are being reserved in your Amazon.com account for 90 days from the date your account was blocked. After 90 days, the funds will be di*****ursed minus any A-to-z Guarantee claims or charge-backs. If you have further questions about your funds please write to payments-funds@amazon.com. If you wish to appeal this decision you may do so by replying to this message. An appeal should include a clear plan of action that addresses all reasons for failure to perform; including but not limited to your inventory management methods, your fulfillment practices, and customer service improvements. Appeal requests are usually responded to within 24 hours. Your Customer Experience Metrics and goals are published daily for your review here: https://sellercentral.amazon.com/gp/customer-experience/US/summary.html Reviewing them may help you understand where your selling performance has fallen short of our standards. You can also review the performance related notifications we have sent you in the past at the link provided above. Best regards, Seller Performance Teamhttp://www.amazon.com