ebay feedback question

I filed a NPB (no paying bidder) complaint against a buyer as she had not paid 5 days after the auction ended. She then paid, I shipped her the purchase, she left me neg feedback with very rude language. I have contacted her about explaining reasons for her feedback, she apparently ignored my emails.

questions:

1. Why doesn't eby block NPB from leaving feedback?
2. What can I do to resolve this if she chooses to ignore my contacts?

I also saw she left the same bad feedback against another seller.

my feedback rating has been 100% for the past year. very upset on this

Thank you

所有跟帖： 

• 沒辦法 -younghl- ♂ (35 bytes) () 01/23/2010 postreply 16:36:40

• 沒辦法，一年以後差評就自動消除了。 -小小愛茉莉- ♀ (0 bytes) () 01/23/2010 postreply 21:59:20

• NextTime先做孫子再做爺爺:Cancel The Auction First -WayCool- ♂ (0 bytes) () 01/24/2010 postreply 05:36:39

• is he/she a seller also? more exact your competitor? -不較真兒- ♀ (0 bytes) () 01/24/2010 postreply 14:58:21

• No, she just filed paypal escalated complaint saying my measurem -gm88- ♀ (131 bytes) () 01/24/2010 postreply 19:56:42

• 如果他使用了非常rude 的過激詞語，你可以報告EBAY. -賺錢難- ♀ (97 bytes) () 01/24/2010 postreply 19:12:31

• life is like a box of chocolate... -9tian- ♂ (63 bytes) () 01/26/2010 postreply 16:12:00