how to deal with negative feedback?

I am a new seller. I have five good feedback and one negative feedback. The buyer told me that the item is broken and she cannot reach me. that's way she gave me negative feedback. In Fact, I didnot receive any email from her until I found the negative feedback. I sent eamil to her and explained to her the situation. I told her that I am willing to refund to her fully if she can remove negative feedback for me. I didnot believe that the item is broken becuase I put that plastic item into a bubble mailer but I am willing to refund to her if she can help me to remove the feedback. My question is: If she is not going to do like that, How I should deal with her?
By the way, I am selling on Amazon.

所有跟帖： 

• 回複：how to deal with negative feedback? -jenna123- ♀ (33 bytes) () 02/10/2009 postreply 14:10:16

• 對國人挺失望的 -jenna123- ♀ (332 bytes) () 02/10/2009 postreply 15:02:15

• 回複：對國人挺失望的 -laily- ♀ (103 bytes) () 02/10/2009 postreply 20:20:41

• 回複：回複：對國人挺失望的 -jenna123- ♀ (88 bytes) () 02/11/2009 postreply 05:21:52

• 回複：回複：回複：對國人挺失望的 -郵件激活- ♀ (180 bytes) () 02/11/2009 postreply 05:57:47

• 拜托你下次發貼對別人客氣一點 -jenna123- ♀ (623 bytes) () 02/11/2009 postreply 07:06:37

• 郵件挺熱心的 -esther008- ♀ (186 bytes) () 02/11/2009 postreply 11:15:06

• 我們都看穿，一切都是空，隻有錢是真。 -鳳凰小城- ♂ (0 bytes) () 02/11/2009 postreply 13:09:15

• CO: 郵件挺熱心的! 樓主都沒寫清這故事.建以你開一新的ID, -any_more_left- ♂ (121 bytes) () 02/12/2009 postreply 09:22:00

• 事實是這樣的一新的ID, -jenna123- ♀ (682 bytes) () 02/12/2009 postreply 10:56:43

• 哇靠，夠寫一本小說了 -pzzdm- ♂ (0 bytes) () 02/15/2009 postreply 16:48:46

• 樓主這樣的心態不適合做生意。搞點別的吧。 -pzzdm- ♂ (0 bytes) () 02/15/2009 postreply 16:47:09