Dear friends,
If you happen to have the same problem I discribed here, go to this website for solution.
http://service1.symantec.com/SUPPORT/sharedtech.nsf/d3c44a1678bd8f45852566aa005902cb/7d74a768f893751388256cb6005fe141?OpenDocument&src=bar_sch_nam
All the best
江之魚