I had a similar problem like yours before. Just call their customer services and insist to get a Level III tech support. My problem was resolved in a few minutes. I remembered the tech guy told me that there was something wrong in their regional switch system, something not turned on after they upgraded their system. Don't quote me anything because I don't know much about network.
My personal experience
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good to know "Level III tech support", thanks
-tzubo-
♂
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03/10/2010 postreply
07:27:45