下麵是 JD power 解釋什麽是質量問題。數據當然說明了車主對車的印象和反饋。但和車主的期望值有很大關係。多數人是車價越高,期望值越高。質量問題還包括車本身沒問題,但車主覺得車的操作(比如Infotainment system)不容易明白。
2014 Initial Quality Study (IQS) Results
Taken from the Initial Quality Study (IQS), which looks at owner-reported problems in the first 90 days of new-vehicle ownership, this score is based on problems that have caused a complete breakdown or malfunction, or where controls or features may work as designed, but are difficult to use or understand.