Washingtonpost.com
Toyota's recall of millions of cars in order to fix sticky gas pedals and loose floor mats has inconvenienced customers around the world and damaged the automaker's reputation. Now it could also be undermining public confidence in the system of independent ratings and reviews that consumers have come to rely on and that for decades gave Toyota vehicles high marks for reliability and safety.
The consistently strong ratings Toyota vehicles have received over the years from Consumer Reports, Edmunds.com and other consumer auto sites have fueled sales and helped the Japanese company surpass General Motors last year as the world's largest automaker. However, for many consumers, those ratings now appear to fly in the face of serious safety issues spotlighted by the sticky-pedal recall and a separate recall Toyota expanded last fall, aimed at stopping gas pedals from getting caught in floor mats. Both recalls stem from hundreds of complaints of sudden unintended accelerations in Toyotas that have allegedly been linked to more than a dozen fatalities since 1999. Read complete article
Toyota's recall of millions of cars in order to fix sticky gas pedals and loose floor mats has inconvenienced customers around the world and damaged the automaker's reputation. Now it could also be undermining public confidence in the system of independent ratings and reviews that consumers have come to rely on and that for decades gave Toyota vehicles high marks for reliability and safety.
The consistently strong ratings Toyota vehicles have received over the years from Consumer Reports, Edmunds.com and other consumer auto sites have fueled sales and helped the Japanese company surpass General Motors last year as the world's largest automaker. However, for many consumers, those ratings now appear to fly in the face of serious safety issues spotlighted by the sticky-pedal recall and a separate recall Toyota expanded last fall, aimed at stopping gas pedals from getting caught in floor mats. Both recalls stem from hundreds of complaints of sudden unintended accelerations in Toyotas that have allegedly been linked to more than a dozen fatalities since 1999. Read complete article
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