| THE Consumers Association of Singapore (Case) suggests that those about to renovate their homes: - Check the licences, accreditation and credentials of the firms they have hired.
- Request quotations from more than one design firm.
- Discuss proposed designs and project schedules with the designer.
- Vet thoroughly not only the colour schemes, but also the materials to be used and the dimensions.
- Note the capabilities of the contractor engaged by the interior designers to execute the proposed designs.
- Check that the contract lists the products and services and that the bill is itemised.
- Set up a schedule with clear deadlines.
- Set up a progressive payment schedule. Payment should not be made in full upfront.
- Document and take photos of outstanding defects in case of disputes.
- Refer to the list of accredited CaseTrust contractors available at www.casetrust.org.sg
- Use a model agreement on home renovation, which can be found at www.case.org.sg/model_agreements.html
- Refer to the Building and Construction Authority's guides on good industry practices. The website can be found at www.bca.gov.sg/Publications/EnhancementSeries/enhancement_series.html
- Seek the assistance of Case or file a claim with the Small Claims Tribunal if a dispute is unresolved.
This article was first published in The Straits Times. | 
