年末出遊~(總結)Princess Cruises遊未央
(2011-06-08 08:54:56)
下一個
在離開機場時,我們順便電了遊輪,告訴他們我們無法成行。客服讓我們致fax給他們解釋這次的遺憾,沒準可以退款活credit。Date: 1/4/2011 Dear Princess Cruises,This fax number was given to me by a Princess Cruises representative when I called the customer service number last week to cancel my booking (3DXQVP) for the South Caribbean Classic cruise that departed from San Juan on Sunday, 12/26.This would have been my second cruise with Princess, and my girlfriend, Ling, and I were very excited for the cruise. Unfortunately, our connecting flight from Newark to San Juan on 12/26 was cancelled due to the impending blizzard, and we could not get confirmed on a later flight to San Juan until late Thursday night. Ling and I tried to fly standby the following day, hoping to catch a plane to Tortola or Antigua from San Juan and board the cruise in one of those ports. However, all flights to San Juan on the following day were cancelled as well. Trying to explore all options, we also attempted to change our itinerary to fly directly to Antigua on Wednesday, 12/29, but we could not get confirmed on this flight either and, moreover, the airport had misplaced our suitcase so we could not retrieve it and try to fly standby. Seeing no possible way to catch up with the cruise, I called Princess late Monday night and cancelled my reservation.The agent that I spoke with advised me to send a fax to this number to inquire about the possibility of requesting a refund/credit, given the circumstances under which we had to cancel our trip. We understand that Princess is not obligated to provide this, but we would, of course, be very grateful for it.Please feel free to contact me via email or phone regarding this matter.Thank you,WAHAHA~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~我們盡力了,最終沒有拿到任何好處,遊輪新年提前結束。31日傍晚我們回到了south station。上地鐵前去海之味打包了一個豬扒飯,一個炒粉。哇哈哈爸媽把我們接去了他們那裏,於是share了我們的年夜飯。所以,無論是liz一家還是哇哈哈的家人都因為我們不能成行過了一個有surprise又熱鬧的新年假期,當然我們的也不賴。