職場英語:Teamwork(音頻文字)ZT
http://http-ws.bbc.co.uk.edgesuite.net/mp3/ukchina/simp/2010/01/bbc_bc_business_teamwork_au_bb.mp3
http://www.bbc.co.uk/ukchina/simp/elt/2010/05/100127_bc_business_expert_teamwork_story.shtml
閱讀理解練習
1. Lesley 建議新加入一個團隊的員工應當首先做些什麽？
2. Lesley 注意到的哪些個人的特點會影響到她的同事對她的看法？
3. 如果一個團隊裏每個成員的意見和性格都很相似，是否就說明這個團隊的表現會很出色？
4. 如果你和團隊中的一位同事合不來，你應當首先做的事情是什麽？
5. 很多英國公司裏的同事下班後都喜歡去酒吧喝酒聊天，如果你不喜歡喝酒應該怎麽辦呢？
Tip 1 I think anyone joining a team is going to feel nervous about that. But also it’s perhaps worth remembering that the members of the team may also feel a bit apprehensive 憂慮的 about a new person joining their team because the new person can change the dynamic 動態 for them too. So there’s probably going to be some nervousness on both sides. I suppose courtesy 禮貌 and the basic politeness of pleases and thank-yous and smiling and so on counts for quite a lot in the early stages. These things do count and people like it if you’re showing appreciation to them for giving up their time to help you or train you or get you started.
Tip 2 I think it’s important, particularly in the early stages, to try to get a feel for 感 受，了解 the culture that’s at work within the organisation, to observe that culture so that you can, over time, come to understand how it works. For example, you can observe very early on how people dress, their dress code 著裝規則。 Is it a place where people are dressed quite formally, in business suits or perhaps more casually? You can also listen to how people speak to one another, how they address their colleagues. Is it in a chatty, relaxed sort of way or perhaps something a little bit more formal, a little bit more businesslike? And once you’ve observed those sorts of issues, you can then look whether they change with different categories of staff, for example do more senior management perhaps have a slightly different dress code, do people speak to them in a slightly different way? These things can be quite subtle 微妙 and so by really trying to watch and listen and understand the dynamic, over time you should be able to pick them up 掌握它們。
Tip 3 There are also, I think, important cultural issues to understand in the organisation around the way people work, the work ethic 職業倫理 if you like. Some businesses have a very driven 奮發努力的 culture where everyone works very hard continuously throughout the day and if it’s that sort of organisation, and you’re having a more relaxed approach then perhaps that won’t fit in 融入 so well. On the other hand, some organisations have a very relaxed, casual, quite friendly working environment and in that environment a person who’s trying to be very businesslike and formal and get their head down 奮力工作 and plough through nothing but work all day long with no social interaction might be deemed 被認為是 to be a person who didn’t fit in and wasn’t contributing to that more open and friendly business culture. So you have to try to get a feel for it and again the best way to do that is just by watching and observing in the early stages and not committing to a particular course of action until you think you’ve got a feel for it.
Tip 4 A key aspect of team-working is to understand how you will be perceived 被感知 by the rest of the team, so to try to see yourself through their eyes. You have to have some degree of self-awareness 自我認識, you have to understand what impression you’re likely to make on other people. To give you an example from my own life, I stride 大踏步走 very fast around our building and that apparently can sometimes make me look a bit too purposeful 果斷的 and sort of a little bit intimidating 令人畏懼的 perhaps, but it’s just because I’m moving quickly to get on to the next thing. But as I became aware of this, from comments colleagues had made, I learned to, to strut about 走來走去 the place a little less, shall we say! But I’ve also learned that when I’m meeting new colleagues, they may not be aware of how they’re coming across 表現出的麵貌、形象（給人的印象）. I have a Chinese colleague who I’m very fond of and when I first met her she seemed to me a very serious person and she didn’t tend to smile much. But actually now I’ve got to know her, she’s not a serious person at all; she has a very very funny sense of humour and often makes me laugh. But she does it with a straight face 表情嚴肅 in a, what we call a very deadpan 麵無表情的 way, and I love that and I’ve learned to really appreciate that quality in her.
Tip 5 In most teams, it’s not a desirable outcome 結果 to have everyone exactly the same. Most teams benefit from some diversity 多樣化 whether it be in skills, in age range, in any kind of way. So if you’ve been chosen to join a team then the chances are 很有可能 that’s because you appear to have something to bring to 有可以貢獻的東西 that team. And the fact that you may be different from some other members of the team may very well be a good thing and a positive thing and may be part of why you’ve been recruited into that team. So, I think everyone needs to avoid thinking that in order to fit in you have to be the same as everyone else – definitely not so. And also, if in order to fit in you feel you have to be someone that you’re not, that’s going to be very stressful for you over time and very difficult to sustain 持續. So you have to find a way to work in the team, but to be yourself and to connect with your colleagues. And your colleagues may very well be interested in the cultural aspects that you can bring to the team that are different from their own.
Tip 6 I have an Italian colleague who joined our organisation recently and she has a very sunny, outgoing 外向的 Mediterranean personality, whereas a lot of my colleagues, myself included, have more Northern European, slightly more serious personalities perhaps. Now this colleague, when she comes to the UK offices, and now that she’s got to know us a bit, she will kiss us on both cheeks. This is something that we never do in Britain but it’s very much part of her culture and you might think it would have made us feel a bit strange but actually because it’s her custom and because it seems to suit her personality, we all rather like it and think it’s quite charming 可愛的.
Tip 7 You will want to avoid any behaviour that could create problems within the team. Now, some examples of things that can cause problems would be, firstly not doing your fair share of the workload 工作量. If the work has been clearly allocated 被分配 to people there will be an expectation that you and everyone else will do their fair share. And if you don’t do that it can create additional work for your colleagues and that could be something that would cause resentment 憤 恨，怨恨 or bad feeling. Second, I think the way you deal with people and speak to people in the team has to be appropriate, so that means always avoiding rude or aggressive behaviour and remembering the little courtesies like ‘please’ and ‘thank you’ which help to smooth the relationships in the team. Thirdly, you have to be careful of too much moaning or complaining. A little light-hearted sort-of banter 開玩笑，逗樂 is sometimes OK, but nobody likes a team-member who is constantly complaining about their workload or some aspect of the organisation. And I suppose one final thing that can create difficulty in a team is if there is lack of clarity about what any member of a team is supposed to be doing, what their responsibilities are. So if ever you’re unclear as to what you’re supposed to be doing, or what is expected of you in your team, it’s very important to ask. Ask your team leader or ask other colleagues in the team to be sure that there can be no confusion; everyone wants to be certain what their role is and it’s perfectly normal to seek clarification 征求解釋說明 of that if you are in any way unsure.
Tip 8 If you find yourself in a position where you don’t seem to be getting on with one of your colleagues or perhaps even where you’ve fallen out with them a bit, you’ve disagreed with them rather forcefully 強有力的, it’s very difficult to know what to do. In my experience, people deal with these things differently depending on what sort of person they are. Some people are comfortable with a bit of conflict and will try to sort it out directly with the colleague in question. But others may need to involve someone else in sorting things out. And it’s always hard to know who to talk to, who to involve. You might go to your boss or to the other person’s boss if that’s not the same person. But of course there’s always the risk that that looks as though you’re telling tales 告狀 as we say, or going behind their back a bit. Or you may be able to involve another colleague within the team to help to resolve it. So you need to have a think about what’s the best thing to do, and that means don’t react quickly. In most situations, it’s best to just pause and reflect 深思熟慮 and have a think about how to handle it rather than to rush into something that may catch you out later as having been a little bit inappropriate.
Tip 9 Differences in humour can be very hard to understand because the things that make people laugh in one country can be very different from the things that make people laugh in another. But again, you don’t have to be able to tell jokes in your new workplace; you just have to try to begin to understand aspects of the humour. And that’s OK, to just perhaps smile when other people are laughing; you don’t have to join in and pretend to be absolutely understanding everything if you’re not.
Tip 10 Sometimes people worry about whether they ought to be joining in with their colleagues out of work, for example, going to the pub with their colleagues. Nobody should feel that they have to go anywhere that they would feel uncomfortable. On the other hand, it’s perfectly OK to go along and find out whether you do or don’t feel comfortable in that environment. So for example, if you’re invited to the pub and you would like to go along, go along! You can drink orange juice or soft drinks 軟飲 if you don’t like to drink alcohol. You can stay for as long as you want to but you can leave when you want to and feel that you’re joining in only to the extent that feels comfortable for you. Also, if colleagues have hobbies and interests that they start to talk to you about, at some point it may be possible for you to show an interest in those; particularly if it’s something that you share, for example an interest in football or music. Or perhaps even if it’s something you don’t know anything about and you’re curious about and would like to know more about. So it’s good to ask questions and talk to colleagues about their interests but don’t be surprised if they don’t invite you to things because businesses differ greatly in whether there is or isn’t a lot of out-of-work socialising 往來社交. And [in] some places, people become very friendly out of work and do social things together, and in other places that’s not really the case. So it doesn’t mean if you’re not invited to things that people don’t like you or don’t feel happy with you as a colleague, but they may choose not to take that beyond the workplace to their social lives.
(答案見下)
閱讀理解練習 - 答案(ZT)
1. Lesley 建議新加入一個團隊的員工應當首先做些什麽？
答案：對你的新團隊成員以禮相待，也要下些功夫來觀察這個企業中的企業文化；了解團隊的
職業倫理以及上下級之間關係的處理。在這些方麵每個企業都有所不同，需要我們去觀察和注 意當中微妙的細節。
2. Lesley 注意到的哪些個人的特點會影響到她的同事對她的看法？
答案：Lesley 說她在公司樓裏走路時總是大步流星，這可能會讓她的同事覺得她有點專橫。
3. 如果一個團隊裏每個成員的意見和性格都很相似，是否就說明這個團隊的表現會很出色？
答案：否。Lesley 說在絕大多數團隊中，如果每個人都一樣反而不是一件好事。
4. 如果你和團隊中的一位同事合不來，你應當首先做的事情是什麽？
答案：Lesley 說在這種情況下很多人可能都會感到無所適從，但你需要一開始就避免任何唐突
的舉動。最好的處理方式是自己先停下來冷靜考慮一下如何解決，而不要冒失的作出任何會讓 自己後悔的舉動。
5. 很多英國公司裏的同事下班後都喜歡去酒吧喝酒聊天，如果你不喜歡喝酒應該怎麽辦呢？
答案：如果你不喜歡酒吧的氣氛就不必強迫自己。你和同事一起去酒吧也不必勉強自己和別人 一樣的喝酒，你完全可以根據自己的口味選擇喝軟飲料。
http://http-ws.bbc.co.uk.edgesuite.net/mp3/ukchina/simp/2010/01/bbc_bc_business_teamwork_au_bb.mp3
http://www.bbc.co.uk/ukchina/simp/elt/2010/05/100127_bc_business_expert_teamwork_story.shtml
閱讀理解練習
1. Lesley 建議新加入一個團隊的員工應當首先做些什麽？
2. Lesley 注意到的哪些個人的特點會影響到她的同事對她的看法？
3. 如果一個團隊裏每個成員的意見和性格都很相似，是否就說明這個團隊的表現會很出色？
4. 如果你和團隊中的一位同事合不來，你應當首先做的事情是什麽？
5. 很多英國公司裏的同事下班後都喜歡去酒吧喝酒聊天，如果你不喜歡喝酒應該怎麽辦呢？
Tip 1 I think anyone joining a team is going to feel nervous about that. But also it’s perhaps worth remembering that the members of the team may also feel a bit apprehensive 憂慮的 about a new person joining their team because the new person can change the dynamic 動態 for them too. So there’s probably going to be some nervousness on both sides. I suppose courtesy 禮貌 and the basic politeness of pleases and thank-yous and smiling and so on counts for quite a lot in the early stages. These things do count and people like it if you’re showing appreciation to them for giving up their time to help you or train you or get you started.
Tip 2 I think it’s important, particularly in the early stages, to try to get a feel for 感 受，了解 the culture that’s at work within the organisation, to observe that culture so that you can, over time, come to understand how it works. For example, you can observe very early on how people dress, their dress code 著裝規則。 Is it a place where people are dressed quite formally, in business suits or perhaps more casually? You can also listen to how people speak to one another, how they address their colleagues. Is it in a chatty, relaxed sort of way or perhaps something a little bit more formal, a little bit more businesslike? And once you’ve observed those sorts of issues, you can then look whether they change with different categories of staff, for example do more senior management perhaps have a slightly different dress code, do people speak to them in a slightly different way? These things can be quite subtle 微妙 and so by really trying to watch and listen and understand the dynamic, over time you should be able to pick them up 掌握它們。
Tip 3 There are also, I think, important cultural issues to understand in the organisation around the way people work, the work ethic 職業倫理 if you like. Some businesses have a very driven 奮發努力的 culture where everyone works very hard continuously throughout the day and if it’s that sort of organisation, and you’re having a more relaxed approach then perhaps that won’t fit in 融入 so well. On the other hand, some organisations have a very relaxed, casual, quite friendly working environment and in that environment a person who’s trying to be very businesslike and formal and get their head down 奮力工作 and plough through nothing but work all day long with no social interaction might be deemed 被認為是 to be a person who didn’t fit in and wasn’t contributing to that more open and friendly business culture. So you have to try to get a feel for it and again the best way to do that is just by watching and observing in the early stages and not committing to a particular course of action until you think you’ve got a feel for it.
Tip 4 A key aspect of team-working is to understand how you will be perceived 被感知 by the rest of the team, so to try to see yourself through their eyes. You have to have some degree of self-awareness 自我認識, you have to understand what impression you’re likely to make on other people. To give you an example from my own life, I stride 大踏步走 very fast around our building and that apparently can sometimes make me look a bit too purposeful 果斷的 and sort of a little bit intimidating 令人畏懼的 perhaps, but it’s just because I’m moving quickly to get on to the next thing. But as I became aware of this, from comments colleagues had made, I learned to, to strut about 走來走去 the place a little less, shall we say! But I’ve also learned that when I’m meeting new colleagues, they may not be aware of how they’re coming across 表現出的麵貌、形象（給人的印象）. I have a Chinese colleague who I’m very fond of and when I first met her she seemed to me a very serious person and she didn’t tend to smile much. But actually now I’ve got to know her, she’s not a serious person at all; she has a very very funny sense of humour and often makes me laugh. But she does it with a straight face 表情嚴肅 in a, what we call a very deadpan 麵無表情的 way, and I love that and I’ve learned to really appreciate that quality in her.
Tip 5 In most teams, it’s not a desirable outcome 結果 to have everyone exactly the same. Most teams benefit from some diversity 多樣化 whether it be in skills, in age range, in any kind of way. So if you’ve been chosen to join a team then the chances are 很有可能 that’s because you appear to have something to bring to 有可以貢獻的東西 that team. And the fact that you may be different from some other members of the team may very well be a good thing and a positive thing and may be part of why you’ve been recruited into that team. So, I think everyone needs to avoid thinking that in order to fit in you have to be the same as everyone else – definitely not so. And also, if in order to fit in you feel you have to be someone that you’re not, that’s going to be very stressful for you over time and very difficult to sustain 持續. So you have to find a way to work in the team, but to be yourself and to connect with your colleagues. And your colleagues may very well be interested in the cultural aspects that you can bring to the team that are different from their own.
Tip 6 I have an Italian colleague who joined our organisation recently and she has a very sunny, outgoing 外向的 Mediterranean personality, whereas a lot of my colleagues, myself included, have more Northern European, slightly more serious personalities perhaps. Now this colleague, when she comes to the UK offices, and now that she’s got to know us a bit, she will kiss us on both cheeks. This is something that we never do in Britain but it’s very much part of her culture and you might think it would have made us feel a bit strange but actually because it’s her custom and because it seems to suit her personality, we all rather like it and think it’s quite charming 可愛的.
Tip 7 You will want to avoid any behaviour that could create problems within the team. Now, some examples of things that can cause problems would be, firstly not doing your fair share of the workload 工作量. If the work has been clearly allocated 被分配 to people there will be an expectation that you and everyone else will do their fair share. And if you don’t do that it can create additional work for your colleagues and that could be something that would cause resentment 憤 恨，怨恨 or bad feeling. Second, I think the way you deal with people and speak to people in the team has to be appropriate, so that means always avoiding rude or aggressive behaviour and remembering the little courtesies like ‘please’ and ‘thank you’ which help to smooth the relationships in the team. Thirdly, you have to be careful of too much moaning or complaining. A little light-hearted sort-of banter 開玩笑，逗樂 is sometimes OK, but nobody likes a team-member who is constantly complaining about their workload or some aspect of the organisation. And I suppose one final thing that can create difficulty in a team is if there is lack of clarity about what any member of a team is supposed to be doing, what their responsibilities are. So if ever you’re unclear as to what you’re supposed to be doing, or what is expected of you in your team, it’s very important to ask. Ask your team leader or ask other colleagues in the team to be sure that there can be no confusion; everyone wants to be certain what their role is and it’s perfectly normal to seek clarification 征求解釋說明 of that if you are in any way unsure.
Tip 8 If you find yourself in a position where you don’t seem to be getting on with one of your colleagues or perhaps even where you’ve fallen out with them a bit, you’ve disagreed with them rather forcefully 強有力的, it’s very difficult to know what to do. In my experience, people deal with these things differently depending on what sort of person they are. Some people are comfortable with a bit of conflict and will try to sort it out directly with the colleague in question. But others may need to involve someone else in sorting things out. And it’s always hard to know who to talk to, who to involve. You might go to your boss or to the other person’s boss if that’s not the same person. But of course there’s always the risk that that looks as though you’re telling tales 告狀 as we say, or going behind their back a bit. Or you may be able to involve another colleague within the team to help to resolve it. So you need to have a think about what’s the best thing to do, and that means don’t react quickly. In most situations, it’s best to just pause and reflect 深思熟慮 and have a think about how to handle it rather than to rush into something that may catch you out later as having been a little bit inappropriate.
Tip 9 Differences in humour can be very hard to understand because the things that make people laugh in one country can be very different from the things that make people laugh in another. But again, you don’t have to be able to tell jokes in your new workplace; you just have to try to begin to understand aspects of the humour. And that’s OK, to just perhaps smile when other people are laughing; you don’t have to join in and pretend to be absolutely understanding everything if you’re not.
Tip 10 Sometimes people worry about whether they ought to be joining in with their colleagues out of work, for example, going to the pub with their colleagues. Nobody should feel that they have to go anywhere that they would feel uncomfortable. On the other hand, it’s perfectly OK to go along and find out whether you do or don’t feel comfortable in that environment. So for example, if you’re invited to the pub and you would like to go along, go along! You can drink orange juice or soft drinks 軟飲 if you don’t like to drink alcohol. You can stay for as long as you want to but you can leave when you want to and feel that you’re joining in only to the extent that feels comfortable for you. Also, if colleagues have hobbies and interests that they start to talk to you about, at some point it may be possible for you to show an interest in those; particularly if it’s something that you share, for example an interest in football or music. Or perhaps even if it’s something you don’t know anything about and you’re curious about and would like to know more about. So it’s good to ask questions and talk to colleagues about their interests but don’t be surprised if they don’t invite you to things because businesses differ greatly in whether there is or isn’t a lot of out-of-work socialising 往來社交. And [in] some places, people become very friendly out of work and do social things together, and in other places that’s not really the case. So it doesn’t mean if you’re not invited to things that people don’t like you or don’t feel happy with you as a colleague, but they may choose not to take that beyond the workplace to their social lives.
(答案見下)
閱讀理解練習 - 答案(ZT)
1. Lesley 建議新加入一個團隊的員工應當首先做些什麽？
答案：對你的新團隊成員以禮相待，也要下些功夫來觀察這個企業中的企業文化；了解團隊的
職業倫理以及上下級之間關係的處理。在這些方麵每個企業都有所不同，需要我們去觀察和注 意當中微妙的細節。
2. Lesley 注意到的哪些個人的特點會影響到她的同事對她的看法？
答案：Lesley 說她在公司樓裏走路時總是大步流星，這可能會讓她的同事覺得她有點專橫。
3. 如果一個團隊裏每個成員的意見和性格都很相似，是否就說明這個團隊的表現會很出色？
答案：否。Lesley 說在絕大多數團隊中，如果每個人都一樣反而不是一件好事。
4. 如果你和團隊中的一位同事合不來，你應當首先做的事情是什麽？
答案：Lesley 說在這種情況下很多人可能都會感到無所適從，但你需要一開始就避免任何唐突
的舉動。最好的處理方式是自己先停下來冷靜考慮一下如何解決，而不要冒失的作出任何會讓 自己後悔的舉動。
5. 很多英國公司裏的同事下班後都喜歡去酒吧喝酒聊天，如果你不喜歡喝酒應該怎麽辦呢？
答案：如果你不喜歡酒吧的氣氛就不必強迫自己。你和同事一起去酒吧也不必勉強自己和別人 一樣的喝酒，你完全可以根據自己的口味選擇喝軟飲料。
