car rental issue

I rented a car from SIXT a month ago. When I picked the car, I checked it, didn't notice anything wrong. So I drove it out of the rental garage. Right after I drove it for a short amount of time like less than hour, I noticed there is a small scratch on the front window (you can only see it from the inside). I called the company immediately and told them this. They directed me to drive it back and switched me to a new car, and told me "don't worry about this." After a month, I received emails saying I am responsible for the damage.

I already called and told them and disputed this. Is there a better way to handle this? I really didn't do anything that cause the damage.

所有跟帖： 

• 你租車沒買保險？我看就10美刀一天， 不貴啊 -螺絲螺帽- ♀ (0 bytes) () 04/26/2024 postreply 15:08:27

• 不買租車公司的保險，應該就是用自己車保險，把這事和自己車保險公司說，讓他們去和租車公司打交道？ -hhtt- ♂ (0 bytes) () 04/26/2024 postreply 15:33:34

• I got full coverage from my own company -yhp71- ♀ (66 bytes) () 04/26/2024 postreply 16:03:34

• 您在美國吧，那您在美國的車寶會cover您在歐洲租車的保險嗎？ -玻璃坊- ♂ (27 bytes) () 04/26/2024 postreply 20:19:01

• 這是什麽租車公司，怎麽沒有聽說過？ -hhtt- ♂ (0 bytes) () 04/26/2024 postreply 15:27:36

• 這是歐洲 -南風17- ♂ (126 bytes) () 04/26/2024 postreply 15:48:15

• 在國外租車，那是一定要把保險買足！我是保險買到就算車報廢了，也能讓我上飛機回美國。 -hhtt- ♂ (0 bytes) () 04/26/2024 postreply 15:56:12

• 歐洲最大的租車公司之一 另外一個是 Europcar. 樓主錯在沒有仔細裏外都檢查外加拍照錄象 你和美國公司租也要做的 -goingplaces- ♀ (162 bytes) () 04/26/2024 postreply 16:04:40

• Windshield 上的小裂紋很難察覺，要光線和角度都合適才能看出來 -玻璃坊- ♂ (0 bytes) () 04/26/2024 postreply 20:15:35

• 信用卡付的dispute就完了，這公司真沒聽過。 -2008VGirl- ♀ (0 bytes) () 04/26/2024 postreply 15:31:56

• Do you refer to ask the credit card to pay for it? -yhp71- ♀ (0 bytes) () 04/26/2024 postreply 17:39:15

• 我的意思是如果你租車是用信用卡付的，信用卡公司也能幫你dispute -2008VGirl- ♀ (0 bytes) () 04/26/2024 postreply 19:38:59

• 朋友說在這家公司租高端車價格很誘人，但會經常被碰瓷，過後通常會收到不小的賬單 -遊走四方16- ♀ (0 bytes) () 04/26/2024 postreply 15:55:30

• 所以不能貪小便宜 -2008VGirl- ♀ (0 bytes) () 04/26/2024 postreply 19:39:37

• I used my own insurance -yhp71- ♀ (106 bytes) () 04/26/2024 postreply 16:09:39

• They should. Except u didn’t hv evidence the scratch exists -goingplaces- ♀ (134 bytes) () 04/26/2024 postreply 16:16:01

• I don't have evidence -yhp71- ♀ (405 bytes) () 04/26/2024 postreply 16:19:16

• Exactly. Hence it is hard to fight the claim from SIXT -goingplaces- ♀ (376 bytes) () 04/26/2024 postreply 16:23:34

• The insurance should cover, but I don't want to file a claim -yhp71- ♀ (468 bytes) () 04/26/2024 postreply 17:04:29

• I understand principle. But w/o evidence not much you can do -goingplaces- ♀ (1223 bytes) () 04/26/2024 postreply 17:50:48

• 美國租車用CSR保車輛。那責任險就會自動跳到自家車保了吧？ -MrsKwok- ♀ (0 bytes) () 04/26/2024 postreply 18:02:59

• 以前跟你說過 CC 從來不保責任責任險是包括在租車價裏的 除了幾個特殊的州 好像紐約算一個。 -goingplaces- ♀ (215 bytes) () 04/26/2024 postreply 18:11:28

• 對，以前說過在國外用CSR保車輛，責任險可能會已在租車價裏了。但美國 -MrsKwok- ♀ (295 bytes) () 04/26/2024 postreply 18:26:32

• 明白了。大多數州都有自動加在租車費裏了（州要求的最低責任險）。謝謝goingplaces. -MrsKwok- ♀ (0 bytes) () 04/26/2024 postreply 18:37:35

• 如果用信用卡付款，查查benefit，如Costco的Citi visa, -t130152- ♀ (488 bytes) () 04/26/2024 postreply 16:55:36

• 查一下你的信用卡benefit，有些信用卡會自帶租車保險，sixt租車要很仔細的檢查好拍好照片上傳係統以防萬一。 -新年好運來- ♀ (0 bytes) () 04/26/2024 postreply 17:04:23

• really learned a lesson this time -yhp71- ♀ (180 bytes) () 04/26/2024 postreply 17:05:42

• It is not just SIXT, Hertz did similar things even inside US -goingplaces- ♀ (0 bytes) () 04/26/2024 postreply 17:51:39

• 我們現在在拉斯維加斯也遇到類似的.Fox租車公司，提車時竟然騙說 -MrsKwok- ♀ (566 bytes) () 04/26/2024 postreply 17:58:21

• Hertz 自己accounting 做不好 還誣告顧客偷車 報警拉人 去年才settle class lawsuits -goingplaces- ♀ (219 bytes) () 04/26/2024 postreply 18:02:30

• 最順利就是買租車公司的全保，沒有唧唧歪歪，但就是吞不下這口氣，憑啥呀…… -MrsKwok- ♀ (0 bytes) () 04/26/2024 postreply 18:08:01

• 而且很貴 佛州租車是 25元以上一天！在美國可以enroll AMEX 的 Premium plan, -goingplaces- ♀ (81 bytes) () 04/26/2024 postreply 18:18:47

• 看這個 AMEX premium car rental protection -goingplaces- ♀ (512 bytes) () 04/26/2024 postreply 18:34:21

• 我們這次旅程半年前就訂了，之後才申請的CSR.下次就用CSR訂車了。蠻好用的一張卡。謝謝推薦。 -MrsKwok- ♀ (0 bytes) () 04/26/2024 postreply 18:45:51

• 不要太貪便宜租那些聽都沒聽說過的公司的車 -2008VGirl- ♀ (0 bytes) () 04/26/2024 postreply 19:41:41

• 價格差太多了，8天才3百多。hertz 啥的要6百多。就算fox加上 -MrsKwok- ♀ (90 bytes) () 04/26/2024 postreply 19:55:56

• Now I reflected -yhp71- ♀ (310 bytes) () 04/26/2024 postreply 19:01:48

• 以後通通要照相要有日期的那種。 -MrsKwok- ♀ (0 bytes) () 04/26/2024 postreply 19:08:26

• Yes, lesson learned -yhp71- ♀ (0 bytes) () 04/26/2024 postreply 19:37:13