基本上所有服務人員都是笑臉相迎 最普遍的第一句話是 How can I help you? Or, what do you need that I can help? 因為這個是郵輪的 selling point. 一定要讓乘客感受賓如至歸的 warm feeling.
你的 room attendant 會在你進房不久來自我介紹他和他的助手 給你一個卡片 有他的名字和聯係方式。
Daily gratuity is going into a pool that is spreaded among all service staff by a ratio, including those you probably never see in open, such as those in the laundry room that prepare the daily fresh towels and countless used table clothes / napkins. Dining room wait staff get the highest portion followed by room attendants.
It is part of their income structure for the 主流郵輪。豪華郵輪的已經包括在船費裏 （Oceania 除外）當然豪華郵輪的價格也是主流郵輪的數倍。
