That is your problem 誰會去讀郵件中的廢話?because it is NOT 廢話.

They gave you instruction but you chose to gross over it because you have made "hundreds" of e-tickets.  When things do not operate as you assume, but the company gives you clear instruction in their confirmation email, then you did not follow thru, but had the nerve to complain?  Really?  Seriously? 

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