In light of the postponement of the Olympic and Paralympic Games Tokyo 2020 announced on 24 March 2020, and the publication of a new competition schedule on 17 July, the Tokyo Organising Committee of the Olympic and Paralympic Games has established the following policies related to tickets:
* Please refer to the official website and other communications channels for details of the new schedule.
１．Status and Refund of the Tickets that have been purchased by residents of Japan through the Tokyo 2020 Official Ticket Website
- In principle, tickets that have been already purchased will be valid for the same session on the new date.
- If you are unable to attend the session on the new date, you may request a refund.
- The refund will be carried out no earlier than autumn 2020. Details of a refund schedule and procedures will be announced once they are confirmed.
* Tickets purchased by overseas spectators through an Authorised Ticket Reseller (ATR)
Please note that the tickets that have been purchased through Authorised Ticket Resellers (ATRs) of respective territories will be handled in line with each ATR's terms and conditions. For overseas ticket purchasers, future updates and changes related to the ticketing programme will be provided by ATRs.
２．Future Sales of Games Tickets
- The sales of the Games tickets, including the official resale service, have been suspended. Information regarding sales methods and a schedule of future sales will be announced via the official ticket website and other communications channels once it is available.
* Please note that plans for in-person ticket sales using a postcard lottery are currently under review. Once the details are confirmed, they will be announced via the official ticket website and other channels.
We apologise for the inconvenience caused. We are currently finalising plans and will provide further information as soon as possible.
Thank you for your patience and understanding.
Enquiries
Please contact Tokyo 2020 Ticket Customer Centre.
Phone number: 0570-00-2020 (fees apply, Navi dial)
Hour: 9:00 – 18:00 (JST) excluding Saturdays, Sundays and holidays
