對，第一次不行就表明是公司政策。再打電話時要錄音，威脅要發正式投訴。

來源: easycity 於 2012-11-16 05:10:56 [] [舊帖] [給我悄悄話] 閱讀數 : (349 bytes)
回答: 回複：請大家支支招 由 XYZ3 於 2012-11-15 22:50:11

可以這樣講：

Hi,This is Nancy. How may I help you?

Hi,Is your first name spelled as N-A-N-C-Y?

Yes.

Could you please also tell me your last name?

...

I need your help in filing a formal complain to your company and [State Insurance Commissioner]. Our conversation is being recorded.

...

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