PROCEDURE A. INCOMING 9-1-1 CALLS
? When a 9-1-1 line rings, the call taker will answer with a pre-recorded 9-1-1 greeting from one of the following: ·
“9-1-1, where is your emergency?" ·
“9-1-1, what is the nature of your emergency?” ·
“9-1-1, what is the location of your emergency?” ·
“9-1-1, do you have a life and death emergency?”
? If the 9-1-1 call is not an emergency, the call taker will: · Take appropriate action to help the caller. o Place call on hold and assist incoming 911 calls. ?
If the 9-1-1 call is an emergency, the call taker will: · Remain on the line, determine the situation, and enter a call for service if needed. · Transfer the call to the appropriate agency or jurisdiction if it is not a law enforcement situation or if it is out of our jurisdiction.