http://www.relaxtheback.com/custserv/returns.cfm
特別是這段話
Due to health code limiting the resale of bedding items, pillows, mattress overlays, bed wedges, pillow covers, mattress covers and any other item related to bedding are non-returnable.
原文如下
Due to size, weight or adjustment periods, some items have specific return policies as shown below.
Mattresses:
Tempur-Pedic® fully warranties the return or a one-time Comfort Exchange of their mattresses for a full 90 days after date of purchase. Due to the natural adjustment period, we request that you keep your new Tempur-Pedic® mattress for a full 30 days prior to requesting a return. For questions about set-up or the adjustment period, please contact our Customer Service Department at 1-800-222-5728. If at the end of the adjustment period, you wish to return the mattress, we will arrange for a pick-up upon issuing a Return Authorization Code. Please note that it takes a minimum of 21 business days following your request for refund before pick up of the mattress. For mattress returns: Upon pick up of the mattress, your purchase price will be fully refunded with the exclusion of the initial shipping costs. There is also a manufacturer's retrieval charge of $249.00. For exchanges: The manufacturer’s pick-up fee of $249.00 will apply as well as a separate shipping charge for the mattress to be exchanged.
Adjustable Bed Frames, Foundations and Electric Bases:
Due to shipping and delivery cost considerations, adjustable bed frames, non-adjustable and adjustable (electric) bases are non-returnable.
Bedding:
Due to health code limiting the resale of bedding items, pillows, mattress overlays, bed wedges, pillow covers, mattress covers and any other item related to bedding are non-returnable.
Personal Items:
Personal accessories such as Neck Supports, Handheld massagers, and Aromatherapy/Spa Products are non-returnable.
Miscellaneous:
Clearance/Sale and Seasonal items are final sale and may not be returned or exchanged. Opened DVDs, Videos, Card Decks, and Books may not be returned. Items purchased online cannot be returned at a local Relax The Back franchise