Thank you for reply.
About explanation of "speed and diligence" is exactly words from letter to me sent by TIAA-CREF, and also is the official explaination for my case.
I thought my money was moved, for when I called them in the beginning, an agent told me I had money withdrew. But I didn't.
Second, the balance in my tax form is not right. But when they changed my balance on Jan, they didn't give me a right explaination. After I found my account problem, my quarter balance is not available online all the time.
Sorry for my poor english, my chinese typing is too bad.
About explanation of "speed and diligence" is exactly words from letter to me sent by TIAA-CREF, and also is the official explaination for my case.
I thought my money was moved, for when I called them in the beginning, an agent told me I had money withdrew. But I didn't.
Second, the balance in my tax form is not right. But when they changed my balance on Jan, they didn't give me a right explaination. After I found my account problem, my quarter balance is not available online all the time.
Sorry for my poor english, my chinese typing is too bad.
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