Can you remember the name of the agent you talked with?

1. If you can remember his/her name, the time and date you talked, call them and prove that you have called them.

2. You should have called them back when you received the phone call after the letter.

3. In this world, people don't bargain when they shop, but they do bargain over the phone. So find a day when you feel energetic, call them back and explain to them why you didn't call the second time, if will be a plus if you can remeber what I said in No. 1, otherwise they will think you are lying because not all the communication is recorded.