您會發現這裡體與您相似的情況
http://www.ripoffreport.com/reports/ripoff54263.htm
其中請您特別注意這個部份
Sir, you must remember that if your decision is to sue Cingular, there was a clause in your consumer agreement that stated very clearly that you are NOT ENTITLED TO A JURY TRIAL. You must use Binding Arbitration (which will cost you significantly more in most cases, depending on your state's rules). That clause in the Consumer Agreement was attached to the survivability clause. In other words, that part of the agreement survives indefinitely, even after you terminate service. So, be careful. If you try to get a jury trial, your case will be thrown out on the grounds that you violated the consumer agreement. You need to consult an attorney and find out how to file for binding arbitration.
Robert - Bloom*****urg, Pennsylvania
U.S.A.
同時這是一個AT&T的用戶 class action lawsuit against Cingular 的資料或許您會有興趣看看
http://arstechnica.com/news.ars/post/20060707-7212.html
詳細的資料如下
http://www.consumerwatchdog.org/corporate/rp/6540.pdf