如果他們沒有記錄,上了法庭也不用害怕。您就心平氣和實話實說。Your word again his word. 當政府與老百姓打官司,我個人的印象是紐約的法官大都比較同情老百姓的。我是給政府辦事的,一提到2nd Circuit 的法官(包括紐約州),就戰戰兢兢。
You can also file a complaint to Office of the Inspector General, Metropolitan Transportation Authority, 111 West 40th Street, 5th Floor, New York, NY 10018.