修車奇遇

I sent my car to an auto shop for repair. They gave me a phone call for diagnostics and cost estimation. When I picked up the car several days later, they claimed the car has been repaired and tested. But after I drove the car for 10 minutes, the same problem happened again. I had to send the car back to their shop. They came up with a new problem of the car and another cost estimation, which I had no choice but to approve. When I came again to pick up the car, they claimed again the car had been repaired and tested on a 15-minute drive. But after I drove the "repaired" car for 10 minutes, the same problem occurred again. I had to send it back again. They came up with another new problem and another cost estimation, which, again, I had no choice but to let them do. Finally after the 3rd repair, the car is running okay now; but I paid for the 3 repairs. 

so my questions are (1) on their service policy, they should have given a written estimation, but I have never received any written estimation. On all the phone estimations, they claimed they found "THE" problem. (2) do I have reason to suspect they mis-diagnosed for the 1st and 2nd attempts of repairing the car, because the identical problems happened within minutes of my driving? (3) For the 1st time and 2nd time I picked up the car, they should have scanned the code and found there were still problems, but the obviously didn't bother to do that , when they said they "tested" the car (4) For the 1st and 2nd repairs, they obviously lied when they said they tested the car, especially for the 2nd time when they said they had done a long 15-min test, because the exactly same problem happened within my 5-minute driving. 

Had the mechanics have any responsibilities during this process?

所有跟帖： 

• 對方當然有責任，對方的責任是一直修到把問題解決為止... -單身老貓- ♂ (0 bytes) () 09/05/2019 postreply 10:56:48

• 我強烈懷疑他們前兩次誤診,因為完全一樣的問題立刻重新出現；顯然他們對我撒謊；修完沒有scan code; 不給我書麵estima -水煮蛙- ♀ (0 bytes) () 09/05/2019 postreply 11:10:52

• 不知道scan code是什麽意思.是你車子警告燈亮了而他們沒有按code來修,還是你車子有自我檢查功能而他們沒做? -jin_yin_hua- ♂ (0 bytes) () 09/05/2019 postreply 12:09:35

• 我意思是前兩次他們修完沒有確認是否真的修好了，都沒有跑一遍computer scan. -水煮蛙- ♀ (0 bytes) () 09/05/2019 postreply 13:27:25

• try small claims court to get your money back -hello2002- ♀ (126 bytes) () 09/05/2019 postreply 11:02:54

• 我去試試。 -水煮蛙- ♀ (0 bytes) () 09/05/2019 postreply 11:12:04

• 把你車子的具體問題放到車坦問問, 有的時候車子像人一樣,毛病不是一下子能找到的.修車的隻會換零件. -jin_yin_hua- ♂ (76 bytes) () 09/05/2019 postreply 11:54:08

• 多年前，我一輛福特野馬，拿到福特車行去修，前後6次，最後才修好。先花了600多塊換化油器，故障一直沒解決，最後換了點火控製組件才 -原上草2017- ♂ (41 bytes) () 09/05/2019 postreply 12:45:12

• 請問 其餘五次parts and labor 都給你免費了？這裏有什麽說法？ -水煮蛙- ♀ (0 bytes) () 09/05/2019 postreply 13:07:07

• 隻收了第一次的費用。後來的結果完全證明他們誤判了故障的原因。花了我600塊，40年前的600塊，相等於現在多少錢？ -原上草2017- ♂ (125 bytes) () 09/05/2019 postreply 13:36:04

• 那時候的mechanics好誠實，錯了就承認。我遇到的那位，硬說他沒錯。40年前就開車，您是長者。 -水煮蛙- ♀ (0 bytes) () 09/05/2019 postreply 13:46:59

• 老美嘴硬， 沒有什麽誠實可言。 -keeplooking- ♂ (0 bytes) () 09/05/2019 postreply 14:10:04